Meaningless filler words

This piece captures my thoughts after years – decades, really – of writing personnel releases.  Sometimes the company is genuinely happy about securing a new hire, but "pleased to announce" is such a waste of words. You wouldn't have hired them if you didn't think it was a good idea. Just say XYZ has hired; John Smith has joined, or if you must, XXX announces that XXX has joined and save your quotes to emphasize the qualities about the person that make them an asset to your clients. Because, that's what the readers care about – how is this going to help me? 

Overcoming “Writers Block”

My favorite writing teacher Anne Wylie provides practical tips on the writing process in this article

I'll add that when you're just shoving copy around on a page, it's time to take a break and change the channel in your brain.  Check your email, toss the frisbee for the dog, walk around the office, get some coffee or water, exercise, or talk to someone and you'll stimulate the flow of ideas. But, enough from me; here is Anne's advice – and see how cleverly she promoted a business offering?  

Prepping for a media interview

My good friend Yvonne Guibert has started the Experts in WorkersCompensation blog ( and invited me to contribute some articles on media relations.  When working with the media, keep the "relations" word in mind.  What attributes go into building a business relationship?  Respect. Timeliness.  Accuracy. Understanding. Helpfulness. These apply to your relationship with reporters.  The first post deals with preparing for a media interview–a process that is much easier now that Twitter, LinkedIn and online publications are around.  I hope the post is useful and that you'll email me with any questions at

Tips for a better media interview

Sometimes the people who have the most to offer are reluctant to talk to the media. It may be a sense that everyone already knows the information (they don’t) or a fear of being misrepresented.  

Some sources say that they had a 20-minute interview and only one line was used in the story or they weren’t quoted at all.  This happens.  Writers end up discarding information that doesn’t fit the story’s direction.  It’s possible that another source said basically the same thing or the journalist altered the direction of the story, making portions of the interviews irrelevant. 

Some things are beyond your control, but here are some ways to improve your chances of being quoted as the savvy expert you are.

  • Before the interview, read recent articles the reporter has written to get a feel for their style and interests.
  • Ask about the story’s direction, how the interview will take place (many are via telephone). You can also see if the reporter can send over some questions.  (Some do, and some don’t. Plus, they can’t really send you all their questions; something you or someone else says may spark new ideas.) 
  • Research the topic and make notes.
  • Anticipate questions. Put yourself in the reporter’s shoes and think about what their audience wants to know. How will X affect your industry? What is the upside? What could go wrong? 
  • Think about who else is likely to be interviewed.  What can you say that’s different and will reflect well on you and your company? 
  • Write key messages – these are the ideas you’d like readers to takeaway. They’re two or three sentences long and can be delivered in 30 seconds or less and they should reflect your personal or corporate brand.  Then review your company’s key messages and try to connect this story’s response to your company’s brand statements.  
  • Keep your written responses in front of you during the interview and bridge to them when it makes sense.   
  • During the interview, kill all distractions. Turn off your computer screen, ignore texts, and close your door–treat a phone conversation as if the reporter were there in person.

It may sound like a lot of work, but it’s well worth it.  You’re potentially reaching thousands of readers, influencing how people think about the story, and reinforcing your position as an industry thought leader.