Author Archives: Helen Knight

MedRisk’s white paper on preventing diagnostic imaging errors

Error rates in diagnostic imaging can be as high as 30 percent. Often a busy primary care physician will order a CT when an MRI is needed or request an exam of the wrong body part or site. Sometimes imaging centers run tests on the wrong patient, a mistake that occurs just by calling a patient out of the waiting room by the first name only.

MedRisk – known for making sure that injured workers receive the right treatment from the right provider at the right time – identifies typical errors and recommends ways to avoid them in this whitepaper.


Restore Rehabilitation Launches National Telephonic Case Management

Owings Mills, Md. (March 29, 2016) — Restore Rehabilitation has launched a national telephonic case management service for workers’ compensation payers. Based in Maryland, Restore is a medical and vocational case management company focused on reducing the impact of workers’ compensation claims on injured workers, insurers, third-party administrators, and employers.

Restore’s telephonic case managers contact injured employees immediately after an injury to assess medical status and medical needs, determine next steps, assist in identifying physicians, and schedule appointments. “On the first call, we tell the injured employee that the employer wants us to help them navigate the work comp system,” said Restore Rehabilitation’s President Pam Anthony, RN, BSN, CDMS, CCM.  “Knowing your employer cares goes a long way.”

Restore’s telephonic case managers, who are registered nurses with advanced credentials, facilitate, educate and communicate so injured employees receive needed care as quickly as possible. This involves scheduling and following up on appointments, obtaining test results and medical records, and coordinating ancillary services. Case managers help injured employees understand their medical conditions, tests and treatment plans. Services include obtaining job descriptions, guiding return-to-work plans, monitoring psychosocial issues, and continually updating adjusters, employers and other stakeholders.

Restore Rehabilitation emphasizes superior customer service.  There is a dedicated multi-lingual team of case managers and a person answers the phone between 8:30 a.m. and 8 p.m. eastern to avoid voice mail delays.

“Our philosophy is to recruit, hire and train only the best of the best,” Anthony said, noting that Restore’s case managers are employees, not independent contractors.  “Our case managers are highly trained, credentialed and extremely experienced in workers’ compensation. Reasonable caseloads allow for proactive results-based services that surpass industry standards and exceed clients’ expectations.” 

About Restore Rehabilitation

Serving the workers’ compensation community, Restore Rehabilitation provides national telephonic case management, and field case management in 21 states.  It also offers an early intervention program, bilingual services, catastrophic case management, life care planning, file reviews, and medical cost allocations. Based in Owings Mills, Maryland, Restore Rehabilitation can be reached at 866-581-8771 or  Pamela Anthony founded Restore Rehabilitation in 2006 and has grown it from two nurse case managers to 125 case managers.


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Media Contact:  Helen Patterson, APR, King Knight Communications, 813-690-4787;

MedRisk’s Ruth Estrich Speaks at RIMS

King of Prussia, Pa. (March 29, 2016) — MedRisk’s Chief Strategy Officer Ruth Estrich and Macy’s Vice President of Risk Management Ann Schnure will share the stage at the 2016 RIMS Annual Conference and Exhibition on April 12. 

Their presentation, “Overcoming Psychosocial Barriers to Recovery:  Is it a Viable Solution?” explores integrated, patient-centric solutions to both physical and psychosocial barriers to recovery in workers’ compensation cases. Estrich and Schnure highlight psychosocial risk factors that affect work disability and share successes from a comprehensive, integrated program.  They also present strategies for evaluating and implementing delayed-recovery programs and key metrics for measuring return on investment. 

The session starts at 10:15 a.m. on Tuesday April 12.  RIMS will be held in San Diego, April 10-13.  For more information, please see

About MedRisk
MedRisk is the leader in physical rehabilitation and diagnostic imaging solutions for the workers’ compensation industry. Founded in 1994 and based in King of Prussia, Pa., MedRisk is accredited under URAC for utilization management and has successfully completed a SSAE 16 Type II examination. MedRisk’s programs deliver savings and operational efficiencies that are significantly greater than traditional programs. Customers include insurance carriers, self-insured employers, third-party administrators, state funds, and case management companies. To make a referral or obtain more information, visit or call 800-225-9675. To learn more, follow MedRisk on Facebook and LinkedIn, and

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Media Contacts: 
Helen Patterson, APR King Knight Communications, 813-690-4787

Rommy Blum, MedRisk, Inc., 800-225-9675 ext. 1150;

PRIUM Execs Speak at the National Rx Drug Abuse & Heroin Summit

Atlanta (March 22, 2016) – PRIUM executives take the stage several times during the National Rx Drug Abuse and Heroin Summit, March 28-31 in Atlanta.  PRIUM is a medical intervention company specializing in pain management for injured workers.

PRIUM’s President Michael Gavin, American Airline’s Director of Workers’ Compensation Jennifer Saddy, and the Treatment Research Institute’s Dr. David Gastfriend present “Advances in Treating Chronic Pain and Addiction” on March 29 at 3:30 p.m. The session focuses on psychosocial influences on chronic pain, non-pharmaceutical treatments, and managing workers’ compensation claims involving psychosocial pain.

“We need to address the intersection of chronic pain, mental health and addiction,” Gavin said. ”This is a complicated and expensive group of patients with unique needs.”

On March 30 at 11:15 a.m., PRIUM’s Senior Vice President Mark Pew and CompPharma’s Joe Paduda discuss how workers’ compensation drug formularies reduce opioid prescriptions and the clinical, logistical and regulatory components of a successful formulary.

“State formularies can positively influence prescribing behavior to help injured employees receive the most appropriate medications in a timely manner,” Pew said.

Pew returns for “The Five Things You Need to Know About: Marijuana & the Workplace; Litigation; Big Marijuana.” He discusses the implications of marijuana to the workplace, the impacts to employees and employers, and provides takeaways for advocacy. This session occurs on March 31 at 1:45 p.m. during The 3nd Annual SAM (Smart Approaches to Marijuana) Education Summit held in conjunction with the National Rx Drug Abuse and Heroin Summit.

The venue for both events is The Westin Peachtree Plaza, Atlanta.  For more information, please see


An Ameritox solutions provider, PRIUM sets the industry standard for workers' compensation medical interventions through a collaborative physician engagement process encompassing evidence-based medicine, clinical oversight, and jurisdictional guidelines to ensure optimal financial and clinical outcomes. PRIUM’s ability to secure higher agreement rates with physicians to modify treatment plans and ensure compliance is unmatched. The hallmark of the medical intervention company's success is to eliminate unnecessary treatment through a comprehensive approach that includes complex medical interventions, utilization reviews, and independent medical exams.  Based in Duluth, Ga., PRIUM can be reached at or 888-588-4964.




Twitter: @PRIUM1 and @RxProfessor


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Contact:  Helen Patterson, 813-690-4787,

Giving criticism

So this is why I never wanted employees:  I hate giving criticism and probably didn't do it well when I was managing people at other agencies.  Caroline Webb's article (published in Fast Company) is a great read for managers (and parents and people in general). I've been on the receiving end of the "praise sandwich" and it's tough going down.  Really like the part about being specific in your praise.  We absorb so much negative and some of us are programmed to hear the negative and tune out the positive. You really can't give enough specific praise.